By registering for or participating in any Moov Ottawa Dance class, program, workshop, event, or activity (collectively “Programs”), you (and, where applicable, your parent/guardian) agree to the following terms and policies. Please read carefully.

1. Participation & Make-Up Classes

• Programs involve physical activity; participants voluntarily assume all risks of injury.

• For adult 6-week programs, participants are eligible for one (1) make-up class per session.

• Make-up classes are offered as a courtesy only, are not guaranteed, and are subject to availability.

• Requests must be emailed to info@moovottawa.com before the final week of the 6-week session and include:

  1. Full name

  2. Program name, day, and time

  3. Date missed and reason

  4. 1–2 preferred make-up options

• Make-ups must be completed within the same 6-week session and cannot be carried forward, banked, transferred, refunded, or credited. Please note our admin. assistant works part-time hours and will reply within 1-3 business days.

• If space is unavailable or the 6 weeks have passed, the make-up is forfeited. No refunds on missed make-up classes.

2. Injuries & Safety

• Moov prioritizes safety, injury prevention, and wellness. Staff provide guidance on safe(r) movement and gradually increase class complexity.

• Floors, studios, and equipment are maintained to minimize hazards.

• Kids Breaking staff are bilingual and CPR-certified.

• Participants must follow the Moov Code of Conduct and any safety instructions from instructors.

• Staff will respond to health concerns and emergencies, contacting guardians or emergency contacts when necessary.

• Serious incidents are documented via internal reports.

Pre-Existing Conditions

• Participants are not required to disclose medical conditions.

• If a condition limits physical participation or increases risk, participants assume full responsibility, and Moov is not liable.

3. Inherent Risks, Safety, & Emergencies

• Dance and physical movement involve inherent risks, including but not limited to:
  slips, falls, sprains, strains, muscle injuries, collisions, dizziness, overexertion, and emotional or psychological discomfort (including social anxiety).

• These risks may result in temporary or permanent injury, disability, or, in rare cases, serious harm.

Safety Measures

• Moov Ottawa Dance and instructors take professional measures to provide a safe(r) environment, but cannot eliminate all risks. Moov is not liable for any of these issues if they do arise.

• CPR/First Aid-trained staff will respond as needed.

• Serious incidents trigger 911 and notification of emergency contacts.

• No refunds or credits will be issued for injuries, partial attendance, missed classes, family emergencies, or no-shows.

4. Refunds, Transfers, & Payments

• Adult classes and workshops: all sales are final.

• Credits may be considered at Moov’s discretion, but are not guaranteed.

• Transfer of spots: Participants may transfer or sell their registration spot with prior notification to Moov.

• Cancellation by Moov: If a program is canceled due to low enrollment (under 6 participants), full refunds will be issued within 72 hours.

Teen & Kids Classes – Parent Participation Option

• If a child is enrolled but does not participate, a parent/guardian may use remaining classes within the same program term in adult 6-week programs.

• Workshops and special events are not included.

Payment Plans: Not currently offered
Currency: All prices are in CAD + HST
Policies are enforceable under the Ontario Consumer Protection Act.

5. Lost or Stolen Items

• Moov is not responsible for lost, stolen, or damaged personal belongings. Participants are encouraged to avoid bringing valuables.

6. Technology & Media Use

• Photos/videos may be taken for promotional or educational purposes.

• Adults will be notified and may opt-out verbally or in writing.

• Participants under 18 require parent/guardian permission.

• Independent filming must:

  • Include only participants over 18, or minors with parental permission

  • Notify Moov in advance

  • Respect privacy and safety

• Staff may intervene if content is captured inappropriately.

• Minors not consenting may be accommodated with alternative viewing if feasible.

7. Class Etiquette & Arrival

• Arrive 5–10 minutes early for check-in and warm-up.

• Late arrivals are welcome but must not disrupt class flow.

• Treat everyone with respect; phones should be off or silent.

• Moov reserves the right to remove participants who disrupt learning.

8. Age & Supervision

• Children 6–12 must be dropped off and picked up by a guardian.

• Staff supervise during class and 5 minutes before and after.

• Guardians should not enter the dance space unless invited by the teacher.

9. Weather & Emergency Closures

• Participants will be notified via email or social media of weather-related or emergency closures.

• Makeup classes or credits may be offered only in these circumstances.

10. Accessibility & Inclusivity

• Notify us of accessibility needs before your first class. Reasonable accommodations will be provided where possible.

• Moov welcomes all identities, backgrounds, and experience levels.

• Moov staff are not medical or therapy professionals. If your needs exceed the scope of our programs, we recommend discussing suitability before registering. Refund policy applies.

11. Acknowledgement & Agreement

By registering for Moov Ottawa Dance classes, programs, or events, participants (and parents/guardians where applicable) acknowledge that they:

• Have read and understood all policies

• Agree to abide by safety, attendance, code of conduct, media, payment, and refund terms

• Understand that participation carries inherent risks and that Moov Ottawa Dance is not liable for injuries, discomfort, or personal circumstances
   

Concerns?  If you ever wish to discuss any concerns or issues, we welcome open and respectful conversation. We value working together with our participants and students to create the best experience possible, while also honoring the needs of our small business. We are always open to feedback and areas for improvement. ​ We ask everyone to treat each other with respect, kindness, and consideration. Any form of harassment, discrimination, or inappropriate behavior toward participants, staff, or guests will not be tolerated. Such incidents will be addressed promptly by our founders and, if necessary, may involve legal action to protect the safety, well-being, and positive environment of our community.