Moov Ottawa Dance – Terms & Conditions

By registering for or participating in Moov Ottawa Dance programs, workshops, or events (“Programs”), you (and, where applicable, your parent/guardian) agree to the following terms and conditions.

Please read carefully — these terms govern participation, make-ups, refunds, safety, and all related policies.
 

1. Participation & Make-Up Classes

• Programs are physically active; participants voluntarily assume all risks of injury.

• For adult 6-week programs, one (1) make-up class per session may be offered as a courtesy for illness, travel, or emergencies. This is not guaranteed. These are a courtesy. 

• Participants are encouraged to email us as soon as they know they cannot attend a class, and no later than 3 days after the missed class.

• Make-ups are usually accommodated within the 6-week session, but are subject to:

  • Instructor approval

  • Space in other classes

  • Program schedule and availability

• Requests must be submitted via email (info@moovottawa.com) with:

  • Full name

  • Program name, day, and time

  • Date missed and reason

  • 1–2 preferred make-up options

• Final week classes may not be eligible for make-up unless space allows after sign-ups close.

• If a class is full, a waitlist may be offered; if not, the make-up is forfeited.
   

2. Injuries & Safety

• Moov prioritizes safety, injury prevention, and wellness. Staff provide guidance on safe movement and gradually increase class complexity.

• Floors, studios, and equipment are maintained to minimize hazards.

• Our Kids Breaking staff are bilingual and CPR-certified

• Participants must follow the Moov Code of Conduct and any safety instructions.

• Staff will respond to health concerns and emergencies, contacting guardians or emergency contacts if necessary.

• Serious incidents are documented via internal incident reports.

Pre-Existing Conditions:

• Participants do not need to disclose pre-existing conditions.

• If a condition limits physical participation or increases risk, participants assume full responsibility; Moov is not liable.
   

3. Medical Situations & Emergencies

• Dance is physically active; participants voluntarily assume all risks of injury, including minor injuries such as sprains, falls, or muscle strains.

• If we have staff who are trained in CPR/First Aid, they will respond as needed. Serious incidents trigger 911 and notification of emergency contacts.

• Moov is not responsible for injuries, including those related to pre-existing conditions.

• No refunds or credits will be issued for injuries, partial attendance, missed classes, or no-shows.
   

4. Refunds, Transfers, & Payments

• Adult Classes & Workshops: All sales are final. Refunds are not provided if a participant cannot attend a full program.

• Transfer of Spot: Participants may transfer or sell their registration spot to another individual with prior notification to Moov.

• Cancellation by Moov: If a program is canceled due to low enrollment (under 6 participants), full refunds will be issued within 72 hours.

• Kids’ Breaking Classes - Parent Participation Option: If a child is enrolled in a Breaking program but decides not to participate, a parent or guardian may use the remaining classes within the same program term for themselves in adult 6-week programs. This applies whether the 12-week program has already started or not.

• Important: Workshops, special events, and other programs are not included. The refund policy remains in effect even if the program has not started or if the child is no longer able to attend.

• Payment Plans: Not currently offered.

• Currency: All prices are in CAD + HST.

• Under the Ontario Consumer Protection Act, these non-refundable policies are enforceable.
   

5. Lost or Stolen Items

• Moov is not responsible for lost, stolen, or damaged personal belongings. Avoid bringing valuables.
   

6. Technology & Media Use in class or events

• On occasion, photos/videos may be taken for promotional or educational purposes. 

• Adults will be notified in advance and may opt out verbally or in writing. We respect the integrity of the learning and performance spaces.

• Participants under 18 must have permission from parents/guardians.

• Independent filming must:

  • Include only participants over 18, or minors with parental notification

  • Notify Moov

  • Respect participant safety and privacy

• Staff may intervene if content is captured inappropriately.

• Minors not consenting to filming may be accommodated with alternative viewing if feasible.
   

7. Class Etiquette & Arrival

• Arrive 5–10 minutes early for check-in and warm-up.

• Late arrivals are welcomed but are asked not to disrupt the flow of class.

• Treat everyone with respect; phones off or silent.

• Moov reserves the right to remove participants who disrupt learning.
   

8. Age & Supervision

• Children aged 6–12 must be dropped off and picked up by a guardian.

• Staff supervise during class, 5 minutes prior to and post-class; no supervision is provided before drop-off or after pick-up.

• Guardians should not enter the dance space unless invited. The teacher will invite you in at the end of class.
   

9. Weather & Emergency Closures

• Participants will be notified as soon as possible of weather-related or emergency closures via email/social media.

• Makeup classes or credits may be offered only in these circumstances.
   

10. Accessibility & Inclusivity

• Notify us of accessibility needs before your first class. Accommodations will be provided where reasonably feasible (venue location, building accommodations etc)

• Moov welcomes all identities, backgrounds, and experience levels and maintains a welcoming environment.
   

11. Acknowledgement & Agreement

By completing registration and payment to classes, programs, events and battles:

• You acknowledge that you have read and understood all Moov Ottawa Dance policies.

• You agree to abide by all policies, including Code of Conduct, safety, media, payment, and refund terms.

• You understand that participation carries inherent risks and waive any claims against Moov Ottawa Dance, its staff, instructors, and affiliated venues, except where prohibited by law.

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Concerns? 
 

If you ever wish to discuss any concerns or issues, we welcome open and respectful conversation. We value working together with our participants and students to create the best experience possible, while also honoring the needs of our small business. We are always open to feedback and areas for improvement.

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We ask everyone to treat each other with respect, kindness, and consideration. Any form of harassment, discrimination, or inappropriate behavior toward participants, staff, or guests will not be tolerated. Such incidents will be addressed promptly by our founders and, if necessary, may involve legal action to protect the safety, well-being, and positive environment of our community.